Legal information

Acceptable-use policy

Version dated 1 November 2026

This policy forms part of the TradeOwl terms of service and applies to every account, website, upload, email, text message and payment feature.

Do not use TradeOwl to

• break the law, facilitate crime, deceive people or infringe another person’s rights;
• send spam, unsolicited bulk messages or messages without a lawful basis;
• publish unlawful, threatening, hateful, sexually explicit or exploitative material;
• upload malware, unsafe code or material intended to damage or bypass security;
• probe, overload, scrape or interfere with TradeOwl or another user’s account;
• misrepresent qualifications, registrations, customer reviews, prices or business identity;
• store information that is not reasonably needed to run the trader’s business;
• use a domain, logo, image or other content without the necessary permission; or
• process card payments for someone else or use payment features for prohibited activity.

Messages and reminders

Traders are responsible for choosing lawful recipients and content. Every automated reminder must relate to the trader’s genuine customer relationship. A recipient’s objection or opt-out must be respected promptly. TradeOwl may limit sending where delivery providers report abuse, excessive complaints or invalid contact details.

Websites and reviews

Website information must be accurate. Only badges and registrations that the business currently holds may be displayed. Reviews must be genuine and must not be fabricated, selectively altered to mislead, or published without a lawful basis for any customer name or photograph.

How we respond

We may remove content, pause a feature, rate-limit activity or suspend an account where reasonably necessary to protect people, providers or the service. Serious or urgent abuse may be acted on without advance notice. Otherwise, we will normally explain the concern and allow a reasonable opportunity to correct it. Report abuse to support@tradeowl.co.uk.