Legal information

Terms of service

Version dated 5 November 2026

These terms apply when a UK trade business creates or uses a TradeOwl account. TradeOwl is a business service and must only be used mainly for a trade, business or professional purpose. By creating an account, the account holder confirms that they are authorised to act for that business.

Service provider

TradeOwl is operated by Fuseolution Limited, a private limited company registered in England and Wales under company number 16783877. Its registered office is The Bus Station, Bransty Row, Whitehaven, Cumbria, CA28 7XE, United Kingdom. Contact support@tradeowl.co.uk.

The service

TradeOwl provides selected business tools such as customer records, jobs, quotes, invoices, reminders and trader websites. Features depend on the package selected. We may improve or replace features provided that the service’s main purpose is not materially reduced during a paid period. TradeOwl is not accounting, tax, legal or professional trade advice.

Trial and subscriptions

  • A new account receives the trial period shown during registration.
  • No paid subscription starts until checkout is completed through Stripe.
  • The price, included features and monthly or annual billing interval are shown before payment.
  • Subscriptions renew automatically until cancelled.
  • Prices include VAT only where the checkout page says that they do.

Cancellation, renewal and refunds

A subscription can be cancelled through Plan and billing in the dashboard, which opens the Stripe customer portal, or by contacting support. Unless the portal states otherwise, cancellation takes effect at the end of the current paid billing period and access continues until then. Payments for a started billing period are not normally refunded, except where required by law or where TradeOwl agrees that the service was materially unavailable. Cancelling a subscription does not cancel a separate domain registration already submitted to a registry.

Domains and trader websites

  • A domain suggestion or availability result is not a guarantee. Registration is complete only after the relevant registry confirms it.
  • The trader must provide accurate registrant details and must not request a name that infringes another person’s rights.
  • Registry fees and completed registrations are generally non-refundable because the registration is made specifically for the trader.
  • DNS and security-certificate changes can take time to become visible across the internet.
  • The trader remains responsible for website wording, claims, badges, images, permissions and legal notices.
  • A domain already owned elsewhere is not transferred merely by requesting help connecting it.

Account responsibilities

The trader must keep login details secure, maintain accurate account and customer information, use suitable devices and connectivity, and tell us promptly about suspected unauthorised access. Each business is responsible for its staff and for ensuring that its use of customer information, messages, websites, quotes and invoices is lawful.

Customer data

The trader normally controls the personal information entered about its customers, and TradeOwl processes it to provide the service. The trader must have a lawful reason to collect it and to send each email or text. The data processing terms form part of these terms.

Acceptable use

The trader must follow our acceptable-use policy. We may restrict or suspend activity that threatens the service, breaks the law, harms others or creates a material security or delivery risk. Where practical, we will explain the problem and allow it to be corrected.

Availability and support

We aim to keep TradeOwl available and secure, but uninterrupted operation is not guaranteed. Maintenance, internet failures and third-party services can affect availability. Support is provided through the contact details published on the service. Any specific service level must be agreed in writing.

Liability

Nothing in these terms excludes liability that cannot lawfully be excluded, including liability for fraud or for death or personal injury caused by negligence. Subject to that, TradeOwl is not responsible for indirect or consequential business loss, lost profit, or loss caused by inaccurate trader content, unlawful use, third-party services, or failure to follow reasonable security and backup instructions. Any financial limit on liability must be confirmed in the final legally reviewed version of these terms before paid launch.

Ending an account and data

A trader should export information needed for business, tax or legal records before the account ends. On request, TradeOwl will close the account and delete or anonymise information that is no longer needed, subject to legal retention duties, dispute and fraud records, and the protected backup cycle. Domain ownership and renewal must be dealt with separately before closure.

Changes and governing law

We may update these terms for legal, security or service changes. Material changes affecting a paid subscription will be notified before they take effect where reasonably possible. These terms are governed by the law of England and Wales and its courts have jurisdiction, unless mandatory law requires otherwise.