Legal information

Data processing terms

Version dated 1 November 2026

These terms form part of the TradeOwl terms of service. TradeOwl is operated by Fuseolution Limited. They apply where a trader is the controller of personal data and Fuseolution Limited, through TradeOwl, processes that data on the trader’s behalf under UK data-protection law.

Processing details

  • Subject: providing, securing, supporting and maintaining the TradeOwl service.
  • Duration: the account term plus the deletion and protected backup-retention period.
  • People: the trader’s customers, prospects, staff and other business contacts.
  • Data: identity and contact details, addresses, job and appointment details, quotes, invoices, messages, reminders, uploaded images, reviews and related records chosen by the trader.

Trader instructions and responsibilities

The trader instructs TradeOwl to process data as needed to provide the selected features and as otherwise documented through use of the service. The trader is responsible for lawful collection, notices, accuracy, retention choices and communication preferences. TradeOwl will tell the trader if an instruction appears to breach data-protection law unless the law prevents us from doing so.

TradeOwl commitments

  • process personal data only on documented instructions, unless the law requires otherwise;
  • ensure authorised personnel are subject to confidentiality obligations;
  • use appropriate technical and organisational security measures;
  • assist with reasonable data-subject requests and regulatory duties, taking account of the processing and information available;
  • notify the trader without undue delay after becoming aware of a personal-data breach affecting their data;
  • delete or return personal data at the end of the service, unless retention is legally required; and
  • provide information reasonably needed to demonstrate compliance and support proportionate audits.

Sub-processors and transfers

The trader gives general authorisation for the infrastructure, storage, payment, email, messaging, domain, mapping and address-lookup providers identified in the privacy notice. TradeOwl remains responsible for putting appropriate data-protection terms in place with sub-processors. Where personal data is transferred outside the UK, TradeOwl will use a lawful transfer mechanism and appropriate safeguards. We will give reasonable notice of a material new sub-processor so the trader can raise a genuine data-protection objection.

Security and assistance

Measures include access controls, encrypted network transport, protected credentials, tenant-level data isolation, restricted production access, backups and monitoring appropriate to the service. Security is shared: the trader must protect accounts and devices, grant access only where needed, and report suspected compromise promptly. Additional or unusually extensive assistance may be chargeable where permitted, after agreement with the trader.

Contact

Send data-processing questions or requests to support@tradeowl.co.uk.